FAQs


How do I pay?
You can pay via Paypal using your Paypal account or bank card.
You can pay by bank card via Stripe Payments.

What are your delivery charges?
Orders up to £10 - £2 postage
Orders up to £15 - £3 postage
Orders up to £25 - £4 postage
Orders up to £50 - £5 postage
Orders £50 & over - FREE

Can I collect my order?
Yes, you can collect from us, our products are available from Rainbow Wishes, 2 North Road, Pevensey Bay, East Sussex BN24 6AY
Just selection the collection option at the checkout & we will let you know when its ready to collect.

How long does it take for you to send my order?

We post every weekday and we aim to post your order within 48 hours excluding weekends & UK bank holidays.

My order hasn't arrived?
Your order should arrive within a few days, but please take into consideration the current pandemic which can delay the postal system. Please allow 10 working days for your order to arrive, we hope all orders arrive in that timeframe but if not, please contact us & we will check the tracking for your order. We will discuss each case individually but will endeavour to resend your order once we have made a claim for the missing order.

What happens if something is out of stock after I have paid?
We will do our very best to keep stock totals up to date, on rare occasions there may be times when we cannot send what you have ordered, you will receive a refund for the item along with a note stating what the refund is for.

I've forgotten something, can I add to an order?
No, we're sorry but due to the work involved to manually amend the stock totals & due to the volume of orders we receive, we cannot add to orders. You're welcome to place another order & if we see multiple orders then we will try to combine them (combining orders is not guaranteed).

I have a query about my order or certain products?
You can use the contact us tab, or message us via our Social Media sites - Facebook or Instagram